At TRUELINE CLOTHING LLC, we want our customers to have a clear and straightforward experience when purchasing T-shirts from our website. This Refund and Return Policy explains the conditions and procedures for returns, exchanges, and refunds.

1. 30-Day Return Period

We accept eligible returns within 30 days from the date the order was delivered.

To qualify for a return, the item must:

• Be returned within 30 days of delivery.
• Be unworn and unused.
• Be in its original condition.
• Be free from stains, odors, damage, or signs of washing.
• Include the original tags, where applicable.
• Be returned with the original packaging when reasonably available.
• Include valid proof of purchase or the applicable order information.

Items that do not meet these conditions may not be eligible for a return or refund.

2. Non-Returnable Items

For hygiene and product-condition reasons, certain items may not be eligible for return where permitted by applicable law, including products that have been worn, washed, altered, damaged after delivery, or otherwise cannot reasonably be resold.

Any applicable exclusions will be communicated to customers before or during the return process.

3. How to Request a Return

Before sending a product back, please contact us using the information below and provide:

• Your full name
• Order number
• Product name
• Reason for the return
• Relevant photos, if the product is damaged, defective, or incorrect

Please do not send a return without first contacting us and receiving return instructions.

Once your return request is reviewed and approved, we will provide the applicable return instructions.

4. Return Address

Approved returns should be sent to:

TRUELINE CLOTHING LLC
2355 GLENDALE BLVD APT 9
LOS ANGELES, CA 90039
United States

Please retain your return shipment receipt or tracking information until your return has been fully processed.

5. Return Shipping Costs

If you are returning an item because you changed your mind, selected the wrong size, or no longer want the product, the customer may be responsible for the return shipping cost.

If the product is defective, damaged upon arrival, or we sent an incorrect item, please contact us before returning it. We will review the situation and determine the appropriate resolution, including applicable return shipping arrangements.

6. Exchanges

We may accept exchanges for eligible T-shirts, subject to product availability.

To request an exchange, please contact us within 30 days of delivery and provide your order information and the product you would like to exchange.

Exchange items must generally be:

• Unworn and unused
• Unwashed
• In original condition
• Free from stains, odors, or damage
• Returned with original tags and packaging where applicable

If the requested replacement item is unavailable, we may offer an alternative resolution, such as a refund for the eligible returned item.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

Please provide your order number and clear photographs showing the issue. This information may be required to help us evaluate the condition of the product.

After reviewing the information, we may offer an appropriate remedy, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.

8. Return Processing Time

Once we receive your returned item, we will generally inspect and process the return within 3 business days.

If the return is approved, the refund will be issued to the original payment method.

After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

9. Refunds

Approved refunds are generally issued to the original payment method used for the purchase.

The refunded amount will normally correspond to the eligible amount approved after the returned product has been reviewed.

Original shipping charges, where applicable, may not be refundable unless otherwise required by applicable law or the return is due to an issue attributable to us.

10. Refund Delays

If you have been notified that your refund has been issued but the funds have not yet appeared in your account, please first check your bank or payment account.

If the refund is still not visible after allowing reasonable processing time, please contact your payment provider or financial institution. You may also contact us so that we can assist with verifying the refund status.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure.